Support

Support

Didn't find your answer? Email bailutingyu@gmail.com — usually a reply within 1–2 working days.
Why did deleting one burst photo remove the whole set?

That's how iOS works: the system only hands third-party apps the cover of a burst, so deleting the cover deletes the set. That's why cards say “Burst · N” outright and both size and delete counts cover the whole set. To keep only some, tap “Pick one” below the card, scroll through the set and select the keepers; the rest join the delete queue and can still be rescued in review.

Where did my deleted photos go?

After you confirm, they move to Recently Deleted in Photos, recoverable for 30 days and emptied automatically after that. To reclaim the space right now: Photos → Albums → Recently Deleted → empty it manually (an iOS restriction — no third-party app can do it for you).

How does the daily quota work?

The free plan allows 50 decisions a day, resetting at midnight. Undoing a decision gives the quota back, and the demo library doesn't count. PixelSnack Pro removes the limit entirely.

Restoring purchases

After switching devices or reinstalling, go to Settings → PixelSnack Pro → Restore purchases. Purchases follow your Apple ID, so make sure you're signed in with the account you bought with.

Subscriptions and refunds

To cancel: Settings → Apple ID → Subscriptions → PixelSnack Pro. For refunds, apply to Apple at reportaproblem.apple.com. Subscribers can upgrade to Lifetime in-app for a discounted difference.

Is the heart the same as the one in Photos?

It's the same one. Tapping the heart on a card is exactly like tapping it in the Photos app — it writes to Favorites there. Unfavorite in Photos and it clears here too. The My Favorites pool reads that very album, so you can go back through it.

I want to sort my whole library again

Settings → Session → Sort everything again. It clears every keep/delete decision and returns all photos to the queue. Not a single photo is touched, and totals like space freed and your streak are kept; the delete queue is untouched and still awaits review.

Can I change the interface language?

Yes. Settings → Language offers English, 简体中文, 繁體中文, 日本語, 한국어, Deutsch, Español, Français and Português, or you can follow the system.

Reporting a problem

Please include your device model, iOS version, app version (Settings → About) and a screenshot or screen recording.